Kunlunhao Tourist Train Booking Process Official Customer Service Phone
For more details about Xinjiang train tours, contact Zhang Jing, Customer Service Manager of Xinjiang Pathfinder International Travel Agency: 181-3962-2233 (same as WeChat)
🚂 Want to experience the comfort of ‘seeing Xinjiang by train’? Want to connect the highlights of northern and southern Xinjiang into one route without frequently changing hotels and transportation? The ‘Kunlun’ tourist train is a mobile hotel-style route designed for such needs.
This article focuses on ‘How to Book’ and ‘How to Contact Customer Service’ to help you start your journey easily.
🛤 ️ What is the ‘Kunlun’?
The ‘Kunlun’ is a high-end tourist train launched by Urumqi in 2023, with a full sleeper design, offering an integrated solution of ‘accommodation + transportation + sightseeing’.
🛌 Carriages and Room Types
The train has 8 sleeper carriages with various room types to meet different needs:
Double Upper and Lower Soft Sleeper (with desk, shared bathroom):24 people per carriage
Double Lower Soft Sleeper (shared bathroom):24 people per carriage
Single Flat Soft Sleeper (with washroom/desk):24 people per carriage
Double Upper and Lower Soft Sleeper (with bathroom/wardrobe/sofa):20 people per carriage
🏞 ️ Itinerary Highlights
The train connects famous attractions in northern and southern Xinjiang, so you don’t need to drag your luggage around. Enjoy a comfortable rest environment on the train and wake up at a new destination.
🗺 ️ Itinerary Overview
🚂 Want to experience the comfort of ‘seeing Xinjiang by train’? Want to connect the highlights of northern and southern Xinjiang into one route without frequently changing hotels and transportation? The ‘Kunlun’ tourist train is a mobile hotel-style route designed for such needs.Day 1:Departure – Urumqi
Day 2:Turpan – Flaming Mountain – Karez – Fruit Feast – Grape Manor – Grape Valley – (Train) – Kuqa
Day 3:Kuqa – Tianshan Secret Grand Canyon – Restan Street – Kuqa Old City – Qiuci Dance – (Train) – Kashgar
Day 4:Arrive in Kashgar in the morning – Baisha Lake – Karakul Lake – Tashkurgan
Day 5:Tashkurgan – Golden Grass Beach – Stone City – Tajik Home – Panlong Ancient Road – Kashgar
Day 6:Kashgar – Jade Exhibition Hall – Kashgar Old City – Id Kah Mosque – Train – Kuqa
Day 7:Kuqa – Southern Section of Duku Highway – Bayanbulak – Nalati Town/Xinyuan
Day 8:Nalati Sky Grassland – Gongliu
Day 9:Kuerdening Grassland – Six-Star Street – Huiyuan Ancient City – Lavender Manor – Yining/Kokdala
Day 10:Yining/Kokdala – Sayram Lake Scenic Area – Sailing Experience – Jinghe Train Station to Altay
Day 11:Arrive in Altay in the morning – Ahe Highway – Hemu Scenic Area – Yunxiao Peak Cable Car
Day 12:Hemu – Kanas Scenic Area – Three Bays – Tuva Home – Colorful Beach – Beitun – Train to Urumqi
Day 13:Arrive in Urumqi in the morning – Tianshan Tianchi – International Grand Bazaar – Urumqi
This article focuses on ‘How to Book’ and ‘How to Contact Customer Service’ to help you start your journey easily.Day 14:Urumqi – Departure
💰 Prices and Departure Dates
The price of the ‘Kunlun’ route varies by month, room type, and number of people. The following are reference prices; actual costs are subject to the contract signed with the travel agency.
1. Kunlun·Southern and Northern Xinjiang Panorama Air-Conditioned Tourist Train 14-Day Tour
May Edition (Departure on May 22)
| Room Type | Price/Person |
| :— | :— |
| Four-Berth Compartment (Shared Bathroom) Upper Berth | 14,800 RMB |
| Four-Berth Compartment (Shared Bathroom) Lower Berth | 15,800 RMB |
| Two-Berth Compartment (Shared Bathroom) Upper Berth | 17,800 RMB |
| Two-Berth Compartment (Shared Bathroom) Lower Berth | 18,800 RMB |
| Two-Berth Compartment (Flat Berth) Lower Berth | 18,800 RMB |
| Two-Berth Compartment (Private Bathroom) Upper Berth | 22,800 RMB |
| Two-Berth Compartment (Private Bathroom) Lower Berth | 23,800 RMB |
Our agency offers various travel options including train tours, carpool tours, group tours, and custom car rentals. For details, call: 181-3962-2233 (Add as friend for detailed Xinjiang travel itineraries and prices)
🛤️ What is the ‘Kunlun’? June-September Edition (Departures on June 4/17/30, July 13/26, August 8/21, September 2/14)
| Room Type | Price/Person |
| :— | :— |
| Four-Berth Compartment (Shared Bathroom) Upper Berth | 15,800 RMB |
| Four-Berth Compartment (Shared Bathroom) Lower Berth | 16,800 RMB |
| Two-Berth Compartment (Shared Bathroom) Upper Berth | 18,800 RMB |
| Two-Berth Compartment (Shared Bathroom) Lower Berth | 19,800 RMB |
| Two-Berth Compartment (Flat Berth) Lower Berth | 19,800 RMB |
| Two-Berth Compartment (Private Bathroom) Upper Berth | 23,800 RMB |
| Two-Berth Compartment (Private Bathroom) Lower Berth | 24,800 RMB |
2. Kunlun·Premium Group·Southern and Northern Xinjiang Panorama Air-Conditioned Tourist Train 14-Day Tour
May Edition (Departure on May 22):Single Room 38,800 RMB/Person
June-September Edition (Departures on June 4/17/30, July 13/26, August 8/21, September 2/14):Single Room 39,800 RMB/Person
The ‘Kunlun’ is a high-end tourist train launched by Urumqi in 2023, with a full sleeper design, offering an integrated solution of ‘accommodation + transportation + sightseeing’.> Reminder:The above are reference prices; actual prices may fluctuate due to schedules, policies, etc. Please refer to the final signed travel contract.
📞 How to Contact Customer Service and Book
You can inquire and book through the following channels.
1. Booking Channel: Railway 12306 App
This is the main entry for purchasing ‘Kunlun’ tickets.
1. Open the Railway 12306 App, find and click on the ‘Railway·Travel’ section on the homepage.
2. After entering, click on ‘Tourist Trains’, find the ‘Kunlun’ related products in the list.
3. Select the travel date and seat type, fill in passenger information, and submit the order.
4. Complete payment as prompted to generate an e-ticket.
> Tip:You can add frequent traveler information in advance under ‘My – Passengers’ in the App for faster booking.
2. Auxiliary Services and Customer Service Hotline
📞 Railway 12306 Customer Service Hotline:12306
Can inquire about train schedules, ticket rules, key passenger services (e.g., elderly, pregnant women), and group ticket services for tourist trains.
🛌 Carriages and Room Types📞 Xinjiang Pathfinder International Travel Agency:181-3962-2233 (Phone/WeChat same number)
As a route partner, they can assist with confirming schedule availability, room type details, contract signing, and follow-up services.
> Reminder:Before calling, it’s recommended to clarify your basic needs (e.g., travel time, number of people, preferred room type) so the customer service can serve you more efficiently.
📝 Four-Step Booking Process
1. Clarify Needs: Determine travel time, number of people, budget, and preferred room type.
2. Inquire and Confirm: Contact 181-3962-2233 or the 12306 App to check schedules, availability, and prices, and confirm route details.
3. Sign and Pay: Sign a formal travel contract with Xinjiang Pathfinder International Travel Agency and make payment.
4. Prepare for Travel: Pay attention to travel reminders from Railway 12306 before departure and prepare valid identification documents.
💡 Practical Tips
🧓 Travel for Elderly Passengers
Railway 12306 offers priority lower berth arrangements and manual ticket counter services for passengers aged 60 and above. Family members can also pre-book key passenger services via the 12306 App.
👨 👩👧👦 Family/Friends Traveling Together
It is recommended to choose adjacent or same-compartment berths. For special needs (e.g., sharing a room), mention it in advance during registration, and the travel agency will try to coordinate.
⚖ ️ Compliance and Rights Protection
Xinjiang’s cultural and tourism departments have complaint service hotlines (e.g., 12345) and online complaint channels. For complaints or suggestions, first negotiate with the travel agency; if negotiation fails, file a complaint with the cultural and tourism authorities according to the law.
For more details about Xinjiang train tours, contact customer service Zhang Jing ☎️: 181 3962 2233 (Add as friend for free: detailed itinerary and train introduction)
