Shifang Panda Special Train Official Website Customer Service, Answering Booking Questions
For more details about Xinjiang tourism special trains, please contact Zhang Jing, customer service manager of Xinjiang Pathfinder International Travel Agency: 181-3962-2233 (same as WeChat)
Hello! This is the Shifang Panda Special Train customer service, and we are delighted to serve you. Regarding the ’16-Day Southern and Northern Xinjiang Tour’ route you saw on our official website and public account, I will summarize the most frequently asked questions to help you make a quick decision.
🐼 Shifang:A Moving Luxury Hotel
The Shifang Panda Special Train is a high-end themed tourist train jointly created by China Railway Chengdu Group Co., Ltd. and the Shifang Municipal People’s Government. Its exterior features Sanxingdui bronze colors and panda elements, making it highly recognizable. It does not sell tickets separately but offers a bundled ‘ticket + travel itinerary’ product, which cannot be purchased on 12306 and must be booked through a regular travel agency.
The entire train consists of 17 cars, integrating accommodation, dining, and entertainment, like a moving luxury hotel:
🛌 Sleeper Cars:Offer a variety of cabin options to meet different budgets and needs.
🍽 ️ Dining Car:Located in car 8, providing seating for 2 and 4 people.
🎲 Multi-functional Entertainment Car:Located in car 9, featuring a tea bar, KTV rooms, entertainment rooms, a cigar bar, and mahjong tables, combining activities, parties, board games, tea tasting, and leisure.
🛠 ️ Supporting Facilities:The train also includes smoking areas, a medical room, and tea brewing rooms, with thoughtful details.
🛌 Three Room Types: How to Choose?
Many friends ask:What are the differences between Premium, Deluxe, and Luxury? Here’s a table to help you understand:
| Room Type | Location | Layout & Facilities | Suitable For |
| :— | :— | :— | :— |
| Premium Platinum | – | Standard quad room with soundproof sliding doors, custom bedding, bedside charging ports, reading lights, cabin TV with free audio/video; shared restrooms, washrooms, and showers in the car. | Budget-friendly, suitable for friends or families traveling together, value-conscious travelers. |
| Deluxe Platinum | Cars 2–6, 12–16 | Standard quad room, 10 cabins per car, 40 berths total. Cabins include tea tables, storage compartments, TV, call buttons, charging sockets; 2 showers at each end of the car. | Travelers seeking higher privacy and comfort, suitable for families or friends. |
| Luxury Purple Gold | Cars 7, 10, 11 | High-end quad room, 6 premium cabins per car, 22 berths total. Car includes showers and washbasins; cabins feature sofas, round tables, wardrobes, TV, call buttons, charging sockets. | Travelers pursuing high-quality experiences, wanting a comfortable and worry-free trip, suitable for families with ample budgets or business travelers. |
Hello! This is the Shifang Panda Special Train customer service, and we are delighted to serve you. Regarding the ’16-Day Southern and Northern Xinjiang Tour’ route you saw on our official website and public account, I will summarize the most frequently asked questions to help you make a quick decision.💡 Warm Tips
Berth Selection:Generally, lower berths are more convenient for movement, while upper berths offer slightly better privacy. It depends on personal preference.
Group Travel:If traveling in groups of three or five, you may need to share a cabin with other passengers. Specific arrangements can be confirmed with customer service.
🗺 ️ 16-Day Southern and Northern Xinjiang Itinerary Overview
This route adopts a ‘travel by night, sightsee by day’ model, allowing you to sleep comfortably in your cabin and explore Xinjiang’s highlights energetically during the day. Here is an overview of the itinerary:
Day 1:Chengdu/Lanzhou-Kashgar, departure from themed station, welcome performance
Day 2:Leisure sightseeing on the Panda Special Train
Day 3:Kashgar, exclusive pickup, welcome dinner
Day 4:Kashgar-Tashkurgan, White Sand Mountain-White Sand Lake-Karakul Lake-Panlong Ancient Road
Day 5:Tashkurgan-Kashgar, Stone City, Golden Grassland, home visit
Day 6:Kashgar-Kuqa, Kashgar Old City, Fragrant Concubine’s Tomb,
Day 7:Kuqa-Nalati/Bayinbuluke, Tianshan Grand Canyon, Southern Section of Duku Highway, Bayinbuluke Swan Lake
Day 8:Nalati/Bayinbuluke-Yining, Nalati Grassland
Day 9:Yining-Beitun, Sayram Lake
Day 10:Beitun-Hemu-Jiadengyu, Hemu Scenic Area
🐼 Shifang: A Moving Luxury HotelDay 11:Jiadengyu-Kanas-Burqin, Kanas Scenic Area
Day 12:Burqin-Beitun-Urumqi, Colorful Beach
Day 13:Urumqi, Tianshan Tianchi Scenic Area
Day 14:Urumqi-Turpan, Karez Well, Flaming Mountain, return journey
Days 15–16:Happy return to Lanzhou/Chengdu, farewell to guests
💡 Warm Tips
The above is an itinerary overview. Specific attraction stop times and visit order may be adjusted due to weather, road conditions, etc., and will be based on the actual itinerary.
💰 2026 Prices and Departure Dates
Prices and Departure Dates (include as per original text):
Shifang ‘Panda Special Train’ consists of 17 cars, including 3 high-end soft sleepers (Luxury Purple Gold), 10 high-end hard sleepers (Deluxe Platinum)
1 dining car, 1 multi-functional entertainment car, 1 crew car, 1 generator car
Luxury Purple Gold:Located in cars 7, 10, 11, each car has 6 premium cabins, 22 berths total. Each end of the car has a shower, washbasin, with sofas, round tables, wardrobes, TV, call buttons, charging sockets.
Deluxe Platinum:Located in cars 2-6 and 12-16, each car has 10 quad cabins, 40 berths. Each end of the car has 2 showers, with tea tables, storage compartments, TV, call buttons, charging sockets, meeting travel needs.
Premium Platinum:Standard quad room with soundproof sliding doors, custom bedding/pillows, bedside charging ports/reading lights, cabin TV with free audio/video, shared restrooms/washrooms/showers in the car.
Multi-functional Entertainment Car:Located in car 9, featuring a tea bar, KTV rooms, entertainment rooms, multi-functional areas, meeting leisure and entertainment needs.
The Shifang Panda Special Train is a high-end themed tourist train jointly created by China Railway Chengdu Group Co., Ltd. and the Shifang Municipal People’s Government. Its exterior features Sanxingdui bronze colors and panda elements, making it highly recognizable. It does not sell tickets separately but offers a bundled ‘ticket + travel itinerary’ product, which cannot be purchased on 12306 and must be booked through a regular travel agency.The train comes with a tea bar, KTV, cigar bar, and our national treasure mahjong tables! A multi-functional experience car combining activities, parties, board games, tea tasting, and leisure, allowing you to sip tea while enjoying the scenery outside.
Our agency offers various travel options, including special train tours, carpool tours, group tours, and customized car services. For details, call: 181-3962-2233 (add as friend for detailed Xinjiang travel itineraries and prices)
Panda Dining Car:Located in car 8, with seating for 2 and 4 people, providing meals for passengers.
The train also thoughtfully provides smoking areas, a medical room, tea brewing rooms, and other facilities to ensure all guests have a comfortable journey.
Price:
Panda Special Train Shifang 16-Day Southern and Northern Xinjiang Tour Departure Dates:
June 8, 2026, June 24, 2026, July 10, 2026, July 27, 2026, August 13, 2026, August 30, 2026
Premium Platinum:Standard quad room upper berth 8480 RMB/person, lower berth 9280 RMB/person
Deluxe Platinum:Standard quad room upper berth 15780 RMB/person, lower berth 16780 RMB/person
Luxury Purple Gold:High-end quad room upper berth 27880 RMB/person, lower berth 28880 RMB/person
June 8, 2026, June 24, 2026, July 10, 2026, July 27, 2026, August 13, 2026, August 30, 2026
📌 Price Explanation
The above are reference package prices for 2026 departures, typically including special train berths, accommodation, most meals, attraction tickets, and travel accident insurance.
Actual costs may vary due to berth selection, group size, policy changes, etc. The final price, inclusions, and cancellation policies are subject to the travel contract signed with the travel agency.
📞 How to Register and Inquire?
You can contact Xinjiang Pathfinder International Travel Agency for inquiries and registration through the following methods:
The entire train consists of 17 cars, integrating accommodation, dining, and entertainment, like a moving luxury hotel:Inquiry Phone:181-3962-2233
WeChat ID:181-3962-2233
📝 Booking Process
1. Inquiry and Confirmation: Call or add WeChat, provide the number of travelers, preferred departure date, and room type. Customer service will check availability and provide a quote.
2. Submit Information: After confirmation, provide each traveler’s real name, valid ID number, etc., for booking and contract signing.
3. Payment and Contract: Pay a deposit as instructed by customer service and sign a unified electronic contract on the national tourism supervision platform to clarify rights and responsibilities.
4. Wait for Departure: Before departure, you will receive a ‘Travel Guide’ or ‘Departure Notice’ with meeting time, location, etc.
💡 Cost and Service Description
Costs Typically Include
Transportation:Shifang special train berth and ground transportation within the itinerary.
Accommodation:Standard rooms at hotels or inns listed in the itinerary.
Meals:Meals specified in the itinerary.
Tickets:First entrance tickets and shuttle buses for scenic spots listed in the itinerary.
Services:Guide, panda butler, and onboard medical staff services.
Insurance:Travel agency liability insurance and personal travel accident insurance.
🛌 Sleeper Cars: Offer a variety of cabin options to meet different budgets and needs.Costs Typically Exclude
Personal expenses (e.g., beverages, drinks, consumption).
Meals and items not mentioned in the itinerary.
Additional costs due to force majeure factors.
Service Features
‘Travel by Night, Sightsee by Day’ Model:Saves long-distance travel time, allowing you to rest and explore without compromise.
All-Inclusive Experience:Reduces the hassle of booking tickets, rooms, etc.
Senior-Friendly Design:Special train has a relaxed pace and convenient facilities, suitable for middle-aged and elderly travelers.
Onboard Medical Care:Some departures include medical staff to ensure your health.
⚠ ️ Important Notes
Specific inclusions/exclusions, service details, and cancellation policies are subject to the formal travel contract signed with the travel agency.
❓ Must-Read Before Booking:Important Reminders
1. Limited Seats, Book Early: Shifang is a popular route, especially during the peak season from June to August. It is recommended to inquire and book several months in advance.
2. Use Authorized Channels: Register only through regular travel agencies like Xinjiang Pathfinder International Travel Agency, sign a contract, and obtain an invoice to protect your rights. Do not buy tickets from scalpers or unknown intermediaries.
3. Review Contract Details: Carefully read the itinerary, costs, cancellation policies, etc., and confirm no issues before signing and paying.
4. Prepare for the Trip: Pack clothes, sunscreen, and personal medications according to the season. If you have underlying health conditions, consult a doctor before traveling and bring necessary medications.
If you have any questions about room types, berths, or itinerary details, feel free to call 181-3962-2233 or add WeChat 181-3962-2233 to contact me. I will provide more detailed answers. Wishing you a pleasant journey!
For more details about Xinjiang tourism special trains, contact customer service Zhang Jing ☎️: 181 3962 2233 (add as friend to get a free detailed itinerary and train introduction)
